Frequently Asked Questions

Yes, once your item has shipped an email will be sent to you containing your order details, tracking info, and a button to easily access the tracking page.

After placing your order, an email containing the order details and invoice will be sent to you. If you haven't received this email, please reach out to us.

Please contact us as soon as possible, if your order has shipped additional charges will incur as we can no longer make changes to the shipped item.

Yes, we allow cancellations and changes. Please contact us within 48 hours of placing your order, if your order has already shipped additional charges will incur as we can no longer cancel or make changes to it.

Some of our products are only available in select regions, if a specific product only ships to limited regions we will state it on the product page and description clearly. If you accidentally buy any products that we can't ship to your country, we will contact you via email. 

Yes, just contact us and we'll help you with your custom order. Additional fees will apply for customizations.

For a flat rate fee of just $2 (Price in other currencies will fluctuate based on the exchange rates), Protection Plus offers full peace of mind knowing your package is protected in case it gets lost or damaged during transit. You will also get priority support for any issue you may encounter. Stolen packages are not covered.  

Orders are processed and fulfilled within 2-5 business days. This includes order verification, payment authorization, manufacturing, quality inspection, packaging, and shipment.

Orders are fulfilled in one of these countries, Australia, Canada, Spain, Latvia, Japan, the United Kingdom, the United States, or Mexico.

Yes, Our shop uses recycled materials as much as possible in our own products and packaging. Please note that the couriers or delivery companies boxes and envelopes may not use recycled material as that is out of our control.

No, shipping time and fulfilment are different.

Our shop accepts payments via Credit Cards, Debit Cards, Apple Pay, Google Pay, Shop Pay, PayPal, Bank Transfer, and Money Transfers

(For customers who wish to pay via bank or money transfers please contact us directly to place your order).

Payments are made in your local currency. The prices are converted in real time from the default USD prices. If you refresh the page, prices may fluctuate up or down depending on the live exchange rates.

For customers who wish to pay via money transfers please contact us directly to place your order. We use Wise, Revolut, and Payoneer for money transfer transactions, instructions will be provided once we contact you.

Yes, bank transfer is accepted worldwide. Please contact us first if you wish to order via bank transfer, instructions will be provided as we contact you.

No, Wear To Go does not and has no plans to offer Cash On Delivery services.

Yes, if you have credit in your Wear To Go account you may use it to pay for your order.

Payments are captured instantly after completing the checkout process.

We ship our products to over 80 countries across six continents with more plans to expand. You can visit our shipping policy to learn more.

Our shop offers two shipping options. Economy Shipping and Standard Shipping. You can visit our shipping policy to learn more.

Since our products are made on demand we cannot offer an Express option.

Shipping costs are calculated based on your order's value and delivery location. All the countries we ship to are divided into four zones to determine shipping rates.

You can visit our shipping policy to learn more.

Please inspect your order upon receipt and contact us immediately if any items are damaged or defective. We will work with you to resolve the issue, which may include sending a replacement, offering an exchange, or providing a refund, depending on the circumstances.

We take great care in ensuring your package reaches you safely. However, once the tracking information indicates that your package has been delivered, we cannot be held responsible for lost or stolen items. If you suspect your package is lost or stolen, please contact the shipping carrier directly to report the issue.

If your order does not arrive within the expected timeframe, please don’t hesitate to contact us at support@weartogo.shop. You can also contact the courier handling your package.

This occurs when the product you ordered is manufactured and fulfilled in different countries.

We offer a 14-day return policy, which means you have 14 days from the date you receive your item(s) to request a return. If 14 days have passed since you received your item, we may not be able to offer a refund or exchange.

Yes, If you need to exchange an item for a different size, color, or variation, please contact us within the 14-day return window. We recommend specifying the product details for the item you would like in exchange to avoid processing delays. Exchanges are subject to availability; if we cannot fulfill an exchange, we will provide a refund in accordance with our policy.

• Items on Sale: Items on sale or items with a discount other than an offer code. 
• Free Products: Products received for free.
• Gift Card Purchase: Products purchased using store credit or a gift card.
• Hygiene items (such as underwear, socks, swimwear).
• Custom or Personalized Products: Custom-made or personalized items are final sale and cannot be returned or exchanged.

To begin a return or exchange, please follow these steps:

Contact Us: via email (support@weartogo.shop) or via social media
Prepare the Item: Ensure that the item is in its original packaging, unworn or unused, and includes all original tags and materials.
Ship the Item: Once you receive return instructions from our customer care team, send the item to the return address provided. You are responsible for all return shipping costs.
Return Processing: Processing starts as soon as we receive your return.

Customers are responsible for the cost of return shipping. It is your choice whether you use slow or express shipping. Please ensure that items are packed securely, as we are not liable for items lost or damaged in transit.

Any duties, taxes, or customs fees associated with the return shipment are the responsibility of the customer.

If you are a customer in the European Union, you have the right under the EU Consumer Rights Directive to request a return for any reason within 14 days of receiving your goods. This cooling-off period applies to both refunds and exchanges. You can visit our return policy to learn more.

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider. You can also request for refunds to be deposited to a bank account or to be returned as store credit.

Refunds Will Not Be Issued For:

Items that are returned after the 14-day period.

Items not in their original condition, missing parts, or damaged due to reasons unrelated to manufacturing defects.

Items without a valid receipt or proof of purchase.

Partial Refunds may be granted under certain conditions for items that are opened but unused and otherwise meet all eligibility criteria.

No, our shop does not charge restocking fees for returns, exchanges, or refunds.

Any fees that you are subject to will be stated clearly by our customer care team once you request a return. Our shop does not charge restocking fees.

Yes, but it must be in the same name of the person who requested the return and made the order from our shop.

An account allows you to track and manage your orders easily, checkout faster the next time you shop with us, request for a return quickly, and manage or spend store credit.

Click on the profile icon or register button. Enter your email and check your inbox. Enter the 6-digit code sent to you and that's it, no passwords needed.

Yes, in your profile we ask for you to provide us with your name, address, and phone number. This info is protected and will only be used whenever you make an order or inquiry with us. Please make sure the info is accurate to avoid any issues with delivery or service. For more info about data protection check our Privacy Policy.

You can use your store credit to pay for orders from our shop. Coming Soon: You can also request for your credit to be transferred over to one of our partners as store credit, coupons, or points.